Customer Comments

such a good contrast to the American car rental companies

I just finished renting 2 different cars from Omega for a period of about 2 months while our car was being repaired after an accident.

I want to thank you for the flexibility and helpfulness of your staff.  The repairer gave us multiple changes in the date for our car return.  Your staff let me change my rental return date each time.  In the end, I had 1 hour's notice of our car's return.  Your staff let me return our rental immediately, without the normal 48 hours notice, and refunded all the outstanding days.

We have had a great experience with this rental and with earlier ones from you.  You are such a good contrast to the American car rental companies. We will be repeat customers in the future.

Richard L Oct 10, 2021

Thanks Wellington City Omega

Just want to thank you for the outstanding experience over the past few weeks while my car was in for repair at Blair Wright.

At first, I thought I’d try to keep costs down by just cycling every day, but grocery pickups, son’s early sports training, and camp drop-offs, meant I really needed a car. 

Omega was great - you had responsive customer service phone line, cars available, great day rate, were flexible about returns, friendly helpful staff followed health protocols, kind about adding another driver. In short, I haven’t had an easier experience before and I will be putting out positive recommendations.

Thanks again

Kathleen L Oct 7, 2021

covid-19 assurance

What I can say is that Omega's service is fantastic, and I always book with you where possible. With Covid there were a few changes to my flight and I had to change my return time twice. The staff handled it with finesse and changes were made to the term of my rental to align with the new flight date.

Kim M Sep 28, 2021

Will hire a car again!

I hired a vehicle from you last weekend. I was very happy with your service from the time I was picked up from the airport till I drove away. Pleasant staff, good little car, and very happy to have dealt with your company. Will hire a car again. Thank u!

Juliana O Sep 24, 2021

excellent rental through Omega

Our original plan was a Christchurch-to-Christchurch rental following a rail trip from Picton to Christchurch. Unfortunately, Covid caused a cancellation of our rail section. Omega was very helpful in converting our rental from Picton, and Andrew was an excellent Officer for you in Picton. The Christchurch shuttle service made our end-of-trip experience so complete. Paul (Wellington) was very helpful when we were setting up our travel plans.

We would be pleased to recommend Omega as a rental agency as we found everyone in your company, that we had contact with, either on the phone, or in person, was extremely helpful, and easy to work with.

Graeme and Linda R Sep 22, 2021

You enhanced our holiday experience!!

I’m not great with Facebook etc, so I thought I’d send through a quick email.

The service I received when I rented our car from your Nelson airport office last week was fantastic! The staff there were warm, friendly, efficient from the person who picked us up from the airport to the person who dropped us back at the airport.

You enhanced our holiday experience!!  And we will definitely book with you again.

Deidre B Aug 17, 2021

good service, friendly staff!

We got the "today's deal" rental with a 10% discount using the promo code. The car was an older model sedan in good working order. Baby seats are provided for free. Easy pick-up and drop-off with shuttles to the airport. Good service, friendly staff. Will rent with Omega again :) 

PK Lam Aug 16, 2021

whole process was very smooth and efficient

Thank you for the email with regard to my recent car hire. I prefer not to put a review on the world wide web, but I would like to take this opportunity to say how pleased I was with the service I received from Omega.

The whole process was very smooth and efficient, was of good value and I would like to say how efficient and pleasant the young lady was who picked us up and dropped us off at the airport and processed our pick up and drop off at Omega. Her name escapes my mind unfortunately but I would greatly appreciate it if you can relay my comments to her.

David H Aug 8, 2021

staff and customer service - excellent

We want to thank you and the team for all your wonderful help you gave us in the hiring of the car. The staff and customer service were excellent,  the car well presented,  the shuttle to the airport and return so helpful. We took great care of the car,  only travelling on sealed roads, parking in secure places.

Please thank those who groomed the car.

Grateful thanks!

Graeme and Ruth T Jul 29, 2021

Omega has delivered a great experience embraced by outstanding service

Hi Team, I would just like to convey that your rental car company Omega has delivered a great experience embraced by outstanding service. The interaction achieved a new level of expectation that your company really valued my business. The process from receiving the keys at the airport to the amended drop-off at Beach Road left a very warm positive impression.  As mentioned I am now recovering from yesterday’s major Surgery and the requested amendment was due to my wife being unable to fly from Melbourne and utilise your vehicle. Thank you so much for assisting me in these challenging times.

Tony B Jul 28, 2021

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