COVID-19 LOCKDOWN UPDATE 6 SEP: Under L2, all our branches south of Auckland will be open and operating with contactless transactions available if preferred.  Please place an online, on-request reservation or contact our national reservations centre during business hours 0830-1700 daily on or 0800 52 52 10.  Whilst still at L4, our Auckland branches remain closed and for any advice regarding an existing Auckland booking please also contact our reservations team. We may get a lot of phone calls/emails, so please be patient as we work through them. Stay safe, wear your mask and remember to scan in!

Customer Comments

You enhanced our holiday experience!!

I’m not great with Facebook etc, so I thought I’d send through a quick email.

The service I received when I rented our car from your Nelson airport office last week was fantastic! The staff there were warm, friendly, efficient from the person who picked us up from the airport to the person who dropped us back at the airport.

You enhanced our holiday experience!!  And we will definitely book with you again.

Deidre B Aug 17, 2021

good service, friendly staff!

We got the "today's deal" rental with a 10% discount using the promo code. The car was an older model sedan in good working order. Baby seats are provided for free. Easy pick-up and drop-off with shuttles to the airport. Good service, friendly staff. Will rent with Omega again :) 

PK Lam Aug 16, 2021

whole process was very smooth and efficient

Thank you for the email with regard to my recent car hire. I prefer not to put a review on the world wide web, but I would like to take this opportunity to say how pleased I was with the service I received from Omega.

The whole process was very smooth and efficient, was of good value and I would like to say how efficient and pleasant the young lady was who picked us up and dropped us off at the airport and processed our pick up and drop off at Omega. Her name escapes my mind unfortunately but I would greatly appreciate it if you can relay my comments to her.

David H Aug 8, 2021

staff and customer service - excellent

We want to thank you and the team for all your wonderful help you gave us in the hiring of the car. The staff and customer service were excellent,  the car well presented,  the shuttle to the airport and return so helpful. We took great care of the car,  only travelling on sealed roads, parking in secure places.

Please thank those who groomed the car.

Grateful thanks!

Graeme and Ruth T Jul 29, 2021

Omega has delivered a great experience embraced by outstanding service

Hi Team, I would just like to convey that your rental car company Omega has delivered a great experience embraced by outstanding service. The interaction achieved a new level of expectation that your company really valued my business. The process from receiving the keys at the airport to the amended drop-off at Beach Road left a very warm positive impression.  As mentioned I am now recovering from yesterday’s major Surgery and the requested amendment was due to my wife being unable to fly from Melbourne and utilise your vehicle. Thank you so much for assisting me in these challenging times.

Tony B Jul 28, 2021

Omega Customers Positive Reception to Our Canstar Blue Customer Satisfaction 2021 WIN!

  • That’s wonderful news on the Win Congrats! Omega are well deserving of the recognition – Tony W
  • Congratulations to you all at Omega. I have hired a car from you quite a number times - I have found you to be great to deal with and hire a car from. Thank you – Karen K
  • Recommended Omega to plenty of people as you still seem to be the best! – David L
  • We are not in the least surprised – Jeremy and Elise
  • Congratulations on the achievements. We’ll definitely be using your company again on our next trip - Dale & Julie
  • That is a well-deserved award. We have been using Omega for many years now for all our sporting trips and have received excellent service – Leonie M
  • Well done guys am over the moon that you guys are the ones to receive this award as you guys earned it thanks for your help over the years and hope for more to come – Pete H
  • Ripper! Congrats, see you soon - John & Jen R
  • Congratulations on your award. I have been a satisfied customer for many years and heartily agree with the judges – Tony
  • CONGRATULATIONS! WELL-DESERVED! - Christine and Brendan C
  • Congratulations, you guys deserve it!  Always provide great service with good value cars – Brett Lou M
  • Well deserved. My favourite rental Car company. Have been a customer since I arrived in NZ for all my trips – Lucas C
  • Well deserved.  A happy customer - Lori D
  • Well deserved!  The crew at Auckland Beach Rd are fantastic! – Warwick M
  • Well done Omega! Congratulations! I am a very satisfied customer – Lyn E

Omega Customers Jul 5, 2021

pleasure to book through your company

Thank you so much for your great service, and to hear that you took out the majority of the competition, only makes my vote really, and truly, a part of the great service that you provide.  Please know that in the future, it will be a pleasure to book through your company, when we begin our travelling again!

Porohau R Jun 28, 2021

Congrats on your Canstar Award WIN

We are chuffed to learn of your thoroughly deserved award. We have been regularly using Omega Rentals at Auckland Airport over the last six months with a further three bookings in the coming months. The service from Bronwyn, Bevan, and the team has been outstanding.
Well done! Please convey our congratulations.

Kristen & John Jun 21, 2021

I have nothing but praise for Omega Rental Cars.

I have never really experienced customer service from a rental car company before and you guys just nail it. Everyone we dealt with, either in person or by phone, was fantastic. So helpful and kind...kindness goes a long way! A sense of everyone going the extra mile for us.

I will definitely recommend you to others and my workplace. I also appreciated the simplicity of your insurance programme. Other rentals have complicated arrangements, yours is simple, the three choices made clear.

Great! Thanks so much for a lovely experience in renting a car

Margot and Andrew Jun 17, 2021

Car was a gem and we had a great trip!

Just completed our trip of the lower South Island.

Picked up car from Queenstown Airport, staff were very polite and efficient.

Did 1400kms in Rav4, car was a gem and we had a great trip.

On returning the car to Christchurch office the gentleman driving the shuttle was excellent and a credit to your company.

Thanks for a great experience,

Will use you again!

Ken P Apr 17, 2021

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