Due to Level 4 lockdown restrictions all Omega branches will be closed for 4 weeks from 26th March. If you need advice re returning a car over the next 4 weeks please email us at rent-car@omegarentals.com or call us on 0800 52 52 10. Due to high call volumes there may be a delay in answering, but we will reply to all emails received.

How Omega is Protecting You From COVID-19

UPDATE AS OF 25 MAR:  From midnight tonight, all our depots will be closed for 4 weeks due to the government’s lockdown restrictions. 

If you require assistance with returning a vehicle please email us on rent-car@omegarentals.com, or call our 0800 number 0800 52 52 10.  Please note that we are experiencing high call volumes, but we are monitoring our emails and will respond as soon as we can.


We understand that you may concerned about how COVID-19 may affect you and any upcoming travel plans. Whether you have a booking with us, or are considering travel around New Zealand in the near future, the notes below should help.

 

How we are Cleaning our Cars...

In response to COVID-19 we have purchased additional supplies of disinfectant and will ensure that every vehicle that leaves our yard has been thoroughly disinfected, paying particular attention to steering wheels, gear knobs and door handles.

 

Preparations at our Branches...

All our teams around the country have increased their vigilance and, amongst other measures, will be regularly wiping down counters, keyboards, door handles and regularly used items. We're making the process as 'contactless' as we can. So don't be surprised if your car keys are in an envelope for you to collect and our staff decline to shake hands!

 

If you are in Self Isolation...

Our priority, along with everyone else in New Zealand, is to avoid the spread of this virus. So, if you are in self isolation please take it seriously and don't travel.

 

Should you need to Cancel...

Our cancellation policy, which you would have already seen on our website and in your confirmation email, is as follows:

A cancellation fee of 20% of the total hire will be incurred if the rental is cancelled 24-72 hours prior to pick up, and a fee of 40% of the total hire will be charged in the event of cancellation within 24 hrs or if you fail to collect the car. If you cancel your booking more than 72 hours prior to your pick up time, then cancellation is free of charge.

 

Contact Us

Our Call Centre team is available to handle any booking enquiries, cancellations or amendments via email at rent-car@omegarentals.com or on 0800 52 52 10 - select Option 2 (0730 - 1900 hrs daily). If the team become overloaded, your call will be diverted to an available staff member at one of our 11 locations nationwide.

 

FOR EVERYONE ELSE... 

It's a great time to explore New Zealand!

ExploreNz

We're not the first to say it, there has never been a better time to get out and explore our big backyard! Mass gatherings and large events are off the agenda, but getting off the beaten track and communing with nature is very much an option. A rental car is the perfect way to reach less populated parts of New Zealand, so why not pack up the family and get out of dodge for a bit!

EASTER, THE SCHOOL HOLIDAYS & ANZAC DAY ARE STILL COMING! 

So, make them memorable...

It might feel right now like everything has changed, but the truth is our kids still need entertaining and our economy will benefit from the healthy among us living life as normal.

Book Online, email - rent-car@omegarentals.com, or call 0800 52 52 10.