How Omega is Protecting You From COVID-19

UPDATE - 31 AUGUST 2020:  As Auckland has now moved to Alert Level 2.5 from 31/8/20, the below is an update on how we are operating nationwide.

Please read on for details of how we are sanitising our cars and keeping you safe at all our depots nationwide. We understand that you may concerned about how COVID-19 may affect you and any upcoming travel plans. Whether you have a booking with us, or are considering travel around New Zealand in the near future, the notes below should help.

To make an enquiry please email us on or call our 0800 number 0800 52 52 10.  


All Locations Nationwide

We continue to operate as normal with increased vigilance around physical distancing, vehicle and office sanitisation, and contact tracing.  Contactless pick ups are available if required.  Our airport shuttle vans are considered 'rideshare' services, so our drivers will be wearing face coverings and it is not mandatory for passengers to do so.  You may of course prefer to wear a face mask for your own protection and peace of mind.


How we are Cleaning our Cars...

In response to COVID-19 we have purchased additional supplies of disinfectant and will ensure that every vehicle that leaves our yard has been thoroughly disinfected, paying particular attention to steering wheels, gear knob, door handles and keys (which will be provided to you in a sealed envelope).


Preparations at our Branches...

All our teams around the country have increased their vigilance and, amongst other measures, will be regularly wiping down counters, keyboards, door handles and regularly used items.  If you require a contactless pick up this can be arranged, simply phone or email us in advance to make arrangements. We will advise the process for vehicle collection prior to pick up, but rest assured our priority is on ensuring everyone's safety by adherence to physical distancing requirements.


Contact Us

Our Call Centre team is available to handle any booking enquiries, cancellations or amendments via email at or on 0800 52 52 10 - select Option 2 (08000 - 1700 hrs daily). If the team become overloaded, your call will be diverted to an available staff member at one of our 11 locations nationwide.


Book Online, email -, or call 0800 52 52 10.